Bengaluru-based tech giant Infosys has announced a strategic partnership with Munich-based e-commerce company zooplus to bolster its service capabilities and scalability. As part of this collaboration, Infosys will establish a state-of-the-art Global Capability Center (GCC) in Hyderabad, India.
The partnership will see zooplus utilizing Infosys Topaz, a cutting-edge AI-first offering powered by generative AI technologies. This strategic move aims to accelerate AI innovation, transform e-commerce capabilities, and optimize operational efficiency for the European company.
Key areas of focus in the collaboration include enhancing zooplus’ marketing, e-commerce, and supply chain capabilities. Infosys will provide expertise in areas such as product management, technology, quality, design, and engineering. Additionally, the partnership will involve the development of a new order management system.
The GCC in Hyderabad will serve as a pivotal hub for transforming zooplus’ customer experience. By leveraging Infosys’ data-driven excellence and innovative capabilities, the GCC will significantly enhance zooplus’ technology and value chain capabilities.
Geoffroy Lefebvre, Chief Executive Officer of zooplus SE, expressed his enthusiasm for the partnership, stating, “Our collaboration with Infosys is a strategic decision driven by their AI-first strategies and expertise in delivering AI-powered solutions. We are confident that this partnership will unlock greater operational efficiencies, enhance customer experience, and position us as a leader in the competitive e-commerce landscape.”
Karmesh Vaswani, Executive Vice President & Global Head of Consumer, Retail & Logistics at Infosys, emphasized the company’s commitment to driving digital transformation. He stated, “Collaborating with zooplus underscores Infosys’ dedication to empowering our clients to achieve their full potential. By leveraging Infosys Topaz, we will enable zooplus to stay at the forefront of excellence in digital commerce and marketing.”
