Delhivery, a leading logistics services provider based in Gurugram, has announced a strategic partnership with Truecaller, a global platform renowned for its contact verification and spam blocking capabilities. This collaboration aims to improve communication efficiency and security within the logistics sector, addressing common challenges that often hinder smooth interactions between businesses and their customers.
The integration of Truecaller’s Verified Business Caller ID solution is set to revolutionize how Delhivery communicates with its clients. The service will tackle issues related to missed and rejected calls, which frequently occur due to concerns about trust and context. With this new system in place, Delhivery’s customers can expect a more transparent and reliable communication experience.
The Truecaller solution enhances Delhivery’s brand visibility by displaying vital information during calls, including the company name, logo, category, and a verification tick. This feature reassures customers and allows them to quickly identify calls from Delhivery, fostering a greater sense of trust.
Moreover, Truecaller’s technology facilitates the personalization of call reasons, providing clarity about the purpose of each communication right from the outset. This enhancement is expected to significantly reduce communication disruptions, which are particularly common in the logistics industry.
“Our strategic partnership with Truecaller is a step towards ensuring efficiency and trust for our clients and their customers,” said Kapil Bharati, CTO at Delhivery. “The Truecaller Verified Business Caller ID solution helps us provide a better experience for both our customers and delivery executives while minimizing the risks of fraud and spam.”
Delhivery, which serves over 33,000 businesses, including major e-commerce platforms like Nykaa and Flipkart, faces ongoing challenges related to seamless communication. By leveraging Truecaller’s advanced technology, the company aims to minimize disruptions caused by calls being missed or rejected, thereby streamlining the logistics process.
In addition to improving customer interactions, Truecaller’s Customer Experience Solution enhances Delhivery’s ability to personalize communications further. This development is poised to make the logistics process smoother for both customers and delivery personnel, addressing critical security concerns in digital communications by reducing the prevalence of phone fraud and scams.
Priyam Bose, Global Head of GTM & Developer Products at Truecaller, emphasized the importance of this partnership, stating, “At Truecaller, we are dedicated to facilitating communication safety and efficiency for businesses. Our Verified Business Caller ID solution is designed to build trust, enabling customers to recognize legitimate calls and providing significant value and protection to consumers.”
With this partnership, Delhivery is taking significant steps toward ensuring a more secure and efficient communication landscape, ultimately enhancing the overall logistics experience for businesses and customers alike.
