Experts discuss AI’s impact, digital transformation strategies, fintech, and collaboration driving India’s digital transformation agenda
Hyderabad, Telangana: Telangana, at the forefront of India’s IT revolution, is poised to take the helm as its technology ecosystem matures and the industry harmoniously collaborates, according to Jayesh Ranjan, IT principal secretary. Speaking at the IT Conclave-2023, organized by the Confederation of Indian Industry (CII) in partnership with the state government, Ranjan highlighted the city’s advantageous position in the technology segment.
During the conclave, CII Telangana chairman C. Shekar Reddy, also the chairman and managing director of CSR Estates, shared remarkable statistics showcasing Telangana’s impressive growth. In the financial year 2022-23, IT exports in the region surged by over 31 percent year on year, surpassing the national growth rate of 9.3 percent. Moreover, the IT sector in Telangana experienced a remarkable job growth rate of 16.2 percent in the past year, propelling the state to claim the second spot in India’s innovation index.
V. Ramakrishna, CII Telangana digital transformation, IT, and start-ups panel co-convenor, as well as the co-founder and CEO of Zoreum Technologies, expressed his belief that Hyderabad will soon be recognized as the AI capital of India. Additionally, Ramakrishna predicted that smaller cities would witness a surge in employment opportunities as IT companies leverage the advantage of lower wage costs.
The need to prioritize customer-centric approaches and empower customers with self-service options was underscored by Sheenam Ohrie, managing director of Broadridge Financial Solutions. Ohrie emphasized that IT companies must focus on delivering a seamless and efficient experience to their customers.
Sanjeev Deshpande, CII Telangana digital transformation, IT, and startups panel convenor, as well as the APAC region head and India managing director of NTT Data Business Solutions, revealed India’s ambitious plans to develop its own large language models in the field of artificial intelligence, further showcasing the country’s commitment to technological advancement.
The IT Conclave-2023 encompassed insightful discussions on future-proofing growth amidst the exponential impact of AI, strategies for successful digital transformation in the IT sector, and the vital role of fintech and the National Payments Corporation of India (NPCI). Experts emphasized the significance of collaboration, market trends, education, and technological advancements in driving the digital transformation agenda.
Sathyavageeswaran R., head of CII Tata Communications Centre of Excellence for Digital Transformation, emphasized the transformative power of digitalization in increasing sales. Hari Bharadwaj, director of DXC Technology, highlighted the importance of delighting both internal users and customers through digital transformation initiatives. Raghav Nookala, VP of customer success and digital transformation at CEIPAL Corp, emphasized how digital transformation allows Indian businesses to reimagine their processes, leading to enhanced outcomes for customers.
Telangana’s rapid rise in the IT sector, combined with its strategic vision for the future, positions it as a key player in India’s digital transformation journey. With Hyderabad leading the charge, the state aims to become the epitome of technological prowess, driving innovation and economic growth in the nation.
